Outages Happen - Be Prepared!

Outage Preparation

During outages – please call 360.376.3500 to report an outage or check www.opalco.com/outages for the latest information on outages. Sign up on SmartHub for text or email outage alerts. 

OPALCO continues to improve the reliability of the system. Still, there are circumstances beyond our control such as weather, car accidents, equipment failure and bird or animal events that can cause outages.

When scheduled outages are necessary, OPALCO calls members in the area to be affected in advance.

During unplanned outages, OPALCO updates its phone message and online outage portal as best we can.

Preparing for Outages

To adequately prepare for outages a little bit of planning ahead can go a long way.

Make sure you install surge protection for your electronic, computer and other sensitive equipment. Know where to find your utility shut off (electricity, water, propane) and how to turn them off.  If you have an electric garage door opener, make sure you know how to open it without electricity.

It’s a good idea to have an outage/emergency preparedness box.  See the checklist below.

If you suspect an outage is coming, make sure you have your phone charged up and fill up the gas tank in your car.

AFTER an outage has occurred, it’s a good practice to turn off sensitive electronics and equipment to protect them when the power comes back on. It also helps OPALCO manage the capacity of our system – it can be difficult to bring everything people have on in their homes up all at once. This can include well pumps. If you can turn your pump off at the breaker, that helps. Once power is restored, turn things on slowly – one at a time.

Because the most detailed information, photos and updates on outages are posted on FacebookTwitter and on OPALCO’s website, we encourage people who don’t have a smart phone to find an “outage buddy” who does, so they can share information and check up on each other.

An excellent resource for emergency preparedness is the San Juan County Department of Emergency Management. Check out their resources for being prepared.

Stay Safe!

Winter Storm Checklist

Make sure you have adequate supplies in case of outages!

Drinking water
Canned/nonperishable food
Blankets, pillows and clothing
Basic toiletries
First Aid supplies
Baby and Pet Supplies
Battery-operated clock and radio
Extra Batteries
Cash or credit cards
Important documents
An outage buddy - someone who has internet and can check on you during storms

Report an Outage

Call 360-376-3599 to Report an Outage!

Use SmartHub to get personalized notifications by text/email – and report outages.

Current Outage Info


How do I report an outage?

Call (360)376-3500 or login to Smarthub.

Where should I find out about current outages?

Go to opalco.com/outages to see our outage map and latest updates on planned and unplanned outages.

How often will there be updates on current outages?

Outage map updates electronically every two minutes. Detailed updates on current outages will come hourly during regular business hours and as we get information during non-business hours. Phones are updated less frequently. If you do not see your outage on the map, please call 360.376.3500 to report an outage in your area. Information on small outages may be limited especially after hours.

What’s an outage buddy?

Anyone can be your outage buddy – your neighbor or even family who lives off the islands. As long as they have internet access and you have your phone – they will be able to give you updates and check to make sure you have what you need during the storm. Please check on your neighbors.