Back to Blog

SmartHub Tips – How to Report an Outage?

Posted in Ask OPALCO, Energy Tips, Tech Tips

FROM YOUR IPHONE (via SmartHub):

Make sure to download the app. You will need your Login information. Select the home button on bottom of screen. Then tap Report an issue Inquiry:

smarthub

Then click Power Outage:

smarthub

The next screen checks your contact preferences – just click continue in upper right corner. Last page gives you the chance to comment and what address you are reporting.

smarthub smarhub

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FROM YOUR DESKTOP COMPUTER:

Login to your SmartHub Account.  On the Home tab – there is a quick link to report an outage or a blue button on the right hand side.

Report the outage:

Or Report a Safety Concern (NOTE: if this is an electrical emergency or needs immediate attention, please call 911 and then the OPALCO office at (360) 376-3500):

 

Watch is VIDEO on how to report on an iPhone.

Related Posts

View all blog entries

You may also like...

we want your feedback

OPALCO Conducting a Member Survey through December 12, 2025

OPALCO has been engaging with members this year about our shared energy future and the future of renewables in San Juan County. Regionally and throughout the entire country, industry experts … Read more
down tree and power line on Shaw Island

When the Lights Go Out

A little preparation can make all the difference when you lose power Most of us depend on electricity to power nearly every aspect of our daily lives—from heating and lighting … Read more
aerial view of the newly relocated power poles on Jackson Beach on San Juan Island.

Making Way for Salmon

Orcas Power & Light Cooperative relocates poles and lines to enable habitat restoration For years, two essential transmission poles serving power to Orcas Power & Light Cooperative members were on … Read more