Newsroom

SNAPSHOT OF COVID-19 RELIEF MEASURES

We are all in this together.  OPALCO is very concerned about how its members are getting along during this pandemic and is digging deep to put any and all available resources into helping members to pay their power bills.

2020 COVID Relief Measures

Measure

  • Waive Fees

    Waive Fees

  • No Disconnection for Non-payment

    No Disconnection for Non-payment

  • Voluntary Disconnects

    Voluntary Disconnects

  • Extend Project PAL Benefits (new)

    Extend Project PAL Benefits (new)

  • Energy Assist (EAP) COVID qualified (new)

    Energy Assist (EAP) COVID qualified (new)

  • Energy Assist for Businesses (EAP-C) (new)

    Energy Assist for Businesses (EAP-C) (new)

  • Switch It Up payment deferrals (new)

    Switch It Up payment deferrals (new)

  • Community Solar Credits for COVID-19 Relief (new)

    Community Solar Credits for COVID-19 Relief (new)

Description

  • Waive Fees

    No member action required—automatic

  • No Disconnection for Non-payment

    Will not disconnect a member who hasn’t paid their bill. No member action required – automatic.

  • Voluntary Disconnects

    Businesses can disconnect temporarily; OPALCO pulls meter and no bill is issued. Call 360-376-3500 to schedule.

  • Extend Project PAL Benefits (new)

    Extend PAL season; allow up to two grants within this PAL season (Nov-June). COVID PAL grants would be $100. Apply for PAL at your Family Resource Center or online.

  • Energy Assist (EAP) COVID qualified (new)

    Members can now qualify by checking COVID box. Monthly bill credit is $31.41-$61.41 (depending on household size) and will be available for up to two billing periods through August. First come, first served until funds exhausted. Apply online. All EAP participants are also eligible for a $25 bill credit on their Rock Island bill (show Rock Island your OPALCO bill credit).

  • Energy Assist for Businesses (EAP-C) (new)

    Monthly bill credit equal to service access charge for up to two billing periods through August. Apply through COVID-19 Form (online) and requires a payment plan if account has unpaid balances. First come, first served until funds exhausted. All EAP participants are also eligible for a $25 bill credit on their Rock Island bill (show Rock Island your OPAL-CO bill credit).

  • Switch It Up payment deferrals (new)

    Participants in the Switch it Up program can defer their on-bill finance payments for up to six months. Apply through COVID-19 Form (online).

  • Community Solar Credits for COVID-19 Relief (new)

    Participants in the Decatur Community Solar Project will be invited to donate their solar production credits to benefit the Energy Assist (EAP) for the next six months. Email invite will go out to all participants.

Benefit

  • Waive Fees

    varies

  • No Disconnection for Non-payment

    varies

  • Voluntary Disconnects

    No bill

  • Extend Project PAL Benefits (new)

    $100

  • Energy Assist (EAP) COVID qualified (new)

    $31.41 - $61.41/mo

    + $25/mo from Rock Island

  • Energy Assist for Businesses (EAP-C) (new)

    $67.57/mo

    + $25/mo from Rock Island

  • Switch It Up payment deferrals (new)

    Averages $75.50/mo

  • Community Solar Credits for COVID-19 Relief (new)

    varies

OPALCO is closely assessing member needs and will re-assess available measures every 60 days, based on member need and available funding. Members are still responsible for paying their bill; payment plans are available and may be required for certain measures.

We are all affected by COVID-19, but not everyone needs assistance. If you are able to help your co-op neighbors, please consider the following:

  • Round up for Project PAL
  • Make a one-time or recurring donation to PAL
  • Donate your community solar production credits to low-income assistance
  • Donate your efficiency rebate check to low-income assistance
  • Donate your stimulus check to low-income assistance (or specify local business relief)

Looking out for each other is the island way – and it’s in our cooperative DNA. We’ll get through this better working together.