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Member Satisfaction Survey Results

Posted in Annual Meeting, Bills, Board, Broadband, Energy Efficiency & Conservation, Outages, Programs, Renewable Energy

OPALCO Member Satisfaction Report 2014OPALCO Member Satisfaction Report 2014.pdf

Thank you to the 2,172 members who completed the survey! Please click the image for full survey findings + a copy of the actual survey questions and the narrative comments we received are linked below. We will be available to talk about these results at the County Fair: Aug 13-16.

In a nutshell:

  • 91% of our members are satisfied – or very satisfied with their Co-op
  • 80% feel OPALCO has high integrity
  • only 16% perceive a good potential for energy savings in their homes (although our conservation potential assessment shows us there is much to be gained)
  • only 31% are satisfied with their current Internet services
  • 68% want OPALCO to play a role in providing Internet services

OPALCO Member Satisfaction Report 2014
OPALCO_Member_Survey_Questions
Narrative Comments

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