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SmartHub Tips – How to Report an Outage?

Posted in Ask OPALCO, Energy Tips, Tech Tips

FROM YOUR IPHONE (via SmartHub):

Make sure to download the app. You will need your Login information. Select the home button on bottom of screen. Then tap Report an issue Inquiry:

smarthub

Then click Power Outage:

smarthub

The next screen checks your contact preferences – just click continue in upper right corner. Last page gives you the chance to comment and what address you are reporting.

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FROM YOUR DESKTOP COMPUTER:

Login to your SmartHub Account.  On the Home tab – there is a quick link to report an outage or a blue button on the right hand side.

Report the outage:

Or Report a Safety Concern (NOTE: if this is an electrical emergency or needs immediate attention, please call 911 and then the OPALCO office at (360) 376-3500):

 

Watch is VIDEO on how to report on an iPhone.

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