Preface
Orcas Power & Light Cooperative (OPALCO) has developed these member service policies to assist our members, staff and others with whom we deal by establishing and administering a uniform set of service standards. These policies are designed to provide equitable service to all members, individually and collectively as the co-op itself.
These policies form a contract between OPALCO and others with whom it deals. This document spells out what OPALCO must do and what the member or member’s representative (builder, electrician, developer, exacavating contractor, architect, etc.) must do. As with any contract, it is the responsibility of the user to be familiar with the provisions of the contract.
OPALCO works closely with all responsible parties to ensure that the Member Service Policies are administered fairly and consistently throughout all of OPALCO’s four districts. Each Member Service Policy subsection is intended to stand alone and shall be applied to other Member Service Policy sections. To assure that the Member Service Policies are administered fairly and consistently, OPALCO’s General Manager retains sole authority of interpretation and intent of these policies.
Member Service Policies: Introduction
Member Service Policy #1: Nature of Services
Member Service Policy #2: Types of Services
Member Service Policy #3: Technical Provisions
Member Service Policy #4: Service Conditions
Member Service Policy #5: Line Extension
Member Service Policy #6: Service Requirements
Member Service Policy #7: Billing and Collection
Member Service Policy #8: Special Service
Member Service Policy #9: Fair Treatment by OPALCO
Member Service Policy #10: Notification of Pole Replacement
Member Service Policy #11: Capital Credits (6/29/11)
Member Service Policy #12: Grace Period
Member Service Policy #13: Interconnection of Alternate Facilities 25kw or Less BEFORE 12-17-2003
Member Service Policy #14: Interconnection of Member Generators (3/18/11)Member Service Policy #15: Interconnection of Distributed Resources (6/16/11)
